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Refund & Cancellation Policy
The Company will not accept any returns nor initiate any refunds on purchase of the product unless:
Returns will only be accepted for products that have been damaged in transit or products that have physical defects or in case of incorrect product been shipped. An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.
Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us on email@example.com
Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, Shushen Herbals will proceed to inspect the same and validate the claim
Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, no further action will be taken.
If you made an online payment, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.
For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.
At Shushen Herbals, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
Further, please refer below points:
- Shushen Herbals is not responsible for any damage caused after delivery.
- In case of any problem or quality issue with the product, we exchange the product. All you need to do is email us within 48 hours of delivery. You can reach us at firstname.lastname@example.org (for shipment related queries) email@example.com (for product related & other queries)
- Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
- Returns and exchanges requests will be subject to checking and vetting by Shushen Herbals.
- Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
- Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
- No Refund shall be made once goods are sold.
- Shipping charges incurred on Free Trials are non refundable.
All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories.
The Company shall provide only transit insurance which shall be valid up to the time of acceptance of delivery of the products only.
Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on firstname.lastname@example.org
In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.
Orders once shipped cannot be cancelled.